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Delivery Information
The table below outlines the delivery options offered by Healthspan Elite.
The route and the method by which we transport your Shipment shall be at our sole discretion. We will use third party carriers to fulfil our delivery obligations to you. Target Delivery times and costs are outlined below:
| UK delivery |
Cost | Target delivery times |
|---|---|---|
| 2nd class delivery (Royal Mail 48) | Free | Approx. 3-4 working days** |
| UK Priority delivery (Royal Mail 24) | £1.00 | Approx. 1-2 working days |
| Courier | £7.95 | Next working day (for orders placed before 1pm)* |
*Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.
**We are dispatching orders as normal. Delays are due to disruption within the delivery service network. Most orders posted second class are received within 7 working days, but please allow up to 10 days before contacting us for a replacement.
| Republic of Ireland |
Cost | Target delivery times |
|---|---|---|
| Courier | £3.95 | 1-2 working days |
| Europe |
Cost | Target delivery times |
|---|---|---|
| Royal Mail – Priority Service | £3.95 | Up to 10 working days* |
| Courier |
£25.00 | 3-5 working days |
| Rest of World delivery | Cost | Target delivery times |
|---|---|---|
| Royal Mail – Priority Service | £6.95 | Up to 15 working days* |
| Courier |
£35.00 | 5-7 working days |
*All transit times are dependent on country of destination and may vary.
When will my order be dispatched?
All UK orders placed before 11am are normally delivered into the UK Royal Mail system the next working day, however we ask that you allow 14 working days for the product to be delivered to your door, in case of any delays that may occur within Royal Mail. For deliveries to Europe, please allow up to 10 working days for delivery and for the rest of the world up to 15 days.
All UK orders placed before 11am are normally delivered into the UK Royal Mail system the next working day, however we ask that you allow 14 working days for the product to be delivered to your door, in case of any delays that may occur within Royal Mail. For deliveries to Europe, please allow up to 10 working days for delivery and for the rest of the world up to 15 days.
Where is my order?
Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers.
Your order will have been dispatched by your selected delivery supplier, your order is regularly subject to routine checks by HM Customs and the like therefore we ask that you allow 10 working days for delivery to the UK, 14 days for Europe and 21 days for the Rest of the World before contacting us on the whereabouts of your order.
In the unlikely and unfortunate event that your order is still not received within this time frame, please contact customercare@healthspanelite.co.uk and we will arrange for a replacement as soon as possible.
Bulk Orders
All individual orders will be dispatched via your chosen delivery method. If an order qualifies as a bulk order it will be dispatched via courier service. Bulk orders consist of 15 or more packs per order.
For Trade Account customers or for any other queries please contact our customer care team at customercare@healthspanelite.co.uk
or FREEPHONE 0800 80 30 123.
If you are calling from outside the UK please phone +44 2392 714175.