For individual products from the UK:
If for any reason you are not satisfied with your product and wish to obtain a refund, or exchange your item, please follow the instructions below:
- Enclose a brief note in a parcel with your item, explaining the reason for return. If exchanging, mention which item you wish to exchange for. Payment will also need to be enclosed if the exchange item is a higher price.
- Cross out your name and address (leaving visible)
- Write 'FREEPOST Healthspan' on the parcel
- Take the parcel to the Post Office and return to us free of charge
Please inform us if you experience problems doing so and we will send free post labels.
For European or larger order returns:
If for any reason you are not happy with your order, please email customercare@healthspanelite.co.uk and we will provide you with instructions on how to return your products to obtain an exchange or refund.