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WHY YOU SHOULD SUBSCRIBE

Unlock the full benefits of supplements by incorporating them consistently into your routine.

 

HOW TO SET UP SUBSCRIBE & SAVE

CHANGING YOUR SUBSCRIPTION

We give you complete control to manage your subscription. You can pause or cancel at any time with no fees or charges. You can also change the frequency of your deliveries.

 

FAQs

How much do I pay?

Subscriptions are set up using a credit or debit card. Your card will be debited every time the product is dispatched..

Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.

How do I sign up for Subscribe & Save?

It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.

After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details on the ‘My Subscriptions’ page in your account area on the website too.

How easy is it to edit my subscription?

It’s easy to change the frequency of your deliveries. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and edit all of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.

Can I cancel a subscription?

Yes, you can cancel your subscription at any time by contacting our customer service team on 0800 7812345. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.

Is it possible to delay my subscription?

Absolutely. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and delay any of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.

Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.


*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.


UK
CostTarget delivery times
UK Super Saver - SubscriptionsFREE Approx. 3-4 working days  
UK Super Saver - orders over £40
FREEApprox. 3-4 working days 
UK Super Saver - orders under £40FREE Approx. 3-4 working days
UK Priority Service£2.95Approx. 1-2 working days
UK Courier£7.95 Next working day (for orders placed before 1pm*)
*Remote location delivery times may vary - details listed here

*Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.

Republic of Ireland


For orders to Ireland, please visit our Irish website: www.healthspanelite.ie 



Europe (EU)
CostTarget delivery times
Royal Mail – Priority Service£7.95Up to 10 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 10 working days*

Rest of WorldCostTarget delivery times
Royal Mail – Priority Service£14.95Up to 15 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 15 working days*

*All transit times are dependent on country of destination and may vary.


WHERE IS MY ORDER?

Orders are being processed and dispatched as normal.

Orders are regularly subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.co.uk or on 0800 80 30 123.

If you are calling from outside the UK please phone +44 2392 714175.

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Modern Slavery Statement

This modern slavery statement is voluntarily made by Healthspan, and sets out the steps Healthspan has taken to ensure that that slavery and human trafficking is not taking place in our supply chains or any part of our business. 

Introduction

Modern slavery is often a hidden crime, which can take many forms such as servitude, forced and compulsory labour and human trafficking. It violates fundamental human rights and is an international crime affecting millions of people worldwide. In the UK traffickers and organised criminals are seeking opportunities to exploit the industry by exploiting vulnerable individuals from both overseas and the UK.   

Healthspan opposes slavery and human trafficking and will never knowingly conduct business with suppliers or employees who engage in such practice. Healthspan undertakes to remunerate employees at or above the minimum wage specified for that area of the world in which Healthspan is conducting business, including through our suppliers. Healthspan regularly reviews our business and suppliers with the aim to support the prevention of slavery and human trafficking. 

Organisational Structure & Supply Chains

Healthspan Ltd. is a Guernsey based direct retailer of Healthspan branded products to the UK, EU and New Zealand. In February 2022 Healthspan was acquired as a portfolio company by Orkla Health. Healthspan products are contract manufactured and sourced from around the world, using approved suppliers who must satisfy criteria assessments in both Quality and Code of Conduct. 

Policies on Slavery and Human Trafficking

As an Orkla portfolio company, Healthspan adheres to Orkla’s principles on good corporate governance and supplier approval. Orkla is committed to respecting human and labour rights in our supply chains. Through our sourcing we have an opportunity to positively contribute to the lives of the many people in our supply chains. The Orkla Human and Labour Rights Policy and the Orkla Supplier Code of Conduct outline our commitments and our expectations of our suppliers. All human rights must be respected, and particular action taken to prevent unacceptable violations of human rights, such as child labour and forced labour. 

Due Diligence

Healthspan shall: 

  • Actively monitor and reduce the risk of violating human and labour rights in the supply chain by adherence to our supplier approval program and, where required/relevant audits.  
  • Work with suppliers and other partners to establish responsible business practices where required.
  • Carry out a specific assessment of the risk of child labour, forced labour and other unacceptable practices in the supply chain.
  • Implement preventive measures and take action to stop and remediate such practices if identified. 

Training

Healthspan has incorporated anti-slavery and human trafficking, as well as whistleblowing statements into our staff handbook; the terms of which staff members are expected to be aware of and to comply with. The need for additional training in this area is considered on a case-by-case basis following management and staff appraisal covering the training requirement for each employee. 

This statement has been approved by Healthspan Ltd in June 2023.

_________________________________________ 

Martin Talbot Chief

Executive Officer 

Healthspan Ltd., St Peter Port, Guernsey