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WHY YOU SHOULD SUBSCRIBE

Unlock the full benefits of supplements by incorporating them consistently into your routine.

 

HOW TO SET UP SUBSCRIBE & SAVE

CHANGING YOUR SUBSCRIPTION

We give you complete control to manage your subscription. You can pause or cancel at any time with no fees or charges. You can also change the frequency of your deliveries.

 

FAQs

How much do I pay?

Subscriptions are set up using a credit or debit card. Your card will be debited every time the product is dispatched..

Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.

How do I sign up for Subscribe & Save?

It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.

After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details on the ‘My Subscriptions’ page in your account area on the website too.

How easy is it to edit my subscription?

It’s easy to change the frequency of your deliveries. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and edit all of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.

Can I cancel a subscription?

Yes, you can cancel your subscription at any time by contacting our customer service team on 0800 7812345. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.

Is it possible to delay my subscription?

Absolutely. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and delay any of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.

Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.


*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.


UK
CostTarget delivery times
UK Super Saver - SubscriptionsFREE Approx. 3-4 working days  
UK Super Saver - orders over £40
FREEApprox. 3-4 working days 
UK Super Saver - orders under £40£2.45 Approx. 3-4 working days
UK Priority Service£2.95Approx. 1-2 working days
UK Courier£7.95 Next working day (for orders placed before 1pm*)
*Remote location delivery times may vary - details listed here

*Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.

Republic of Ireland


For orders to Ireland, please visit our Irish website: www.healthspanelite.ie 



Europe (EU)
CostTarget delivery times
Royal Mail – Priority Service£7.95Up to 10 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 10 working days*

Rest of WorldCostTarget delivery times
Royal Mail – Priority Service£14.95Up to 15 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 15 working days*

*All transit times are dependent on country of destination and may vary.


WHERE IS MY ORDER?

Orders are being processed and dispatched as normal.

Orders are regularly subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.co.uk or on 0800 80 30 123.

If you are calling from outside the UK please phone +44 2392 714175.

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About LGC Sport specialised analytical services

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LGC Sport and Specialised Analytical Services (formerly HFL Sport Science) is a world-renowned sports doping control laboratory, with over 50 years of experience in the field. It was instrumental in the launch of the Informed Sport programme.

A laboratory with WADA (World Anti-Doping Agency) testing experience, LGC has published over 350 peer-reviewed scientific articles and has over 450 man-years of research into doping control.

With approximately 80 staff working at its state-of-the-art laboratories in the UK and US, LGC tests a wide range of regulatory and commercial samples for substances prohibited in sport.

LGC has supported the sports supplement industry for over 10 years and has tested in excess of 40,000 supplement samples from over 20 different countries in this time.

In 2008, LGC (then HFL Sports Science) launched the Informed Sport certification programme. Established in consultation with manufacturers, sports bodies and sports regulators, the Informed Sport programme is a comprehensive certification programme which allows registered products to carry the Informed Sport logo, a sign that athletes can trust.

Before any product can be accepted onto the Informed Sport programme it must undergo a rigorous registration process, which involves a comprehensive audit of all manufacturing facilities and the testing of multiple production batches for a wide range of prohibited substances.

Once registered, batches of finished product are tested prior to release into the market. As well as testing production batches direct from the manufacturer, a number of 'blind' samples are also independently purchased from retail outlets and tested.

The Informed Sport website provides athletes with a valuable resource, providing information on registered products and also educational information relating to the use of sports supplements.

LGC Sport and Specialised Analytical Services is pleased to be working with Healthspan Elite®, supporting the provision of high quality products which athletes can trust. "It's great that Healthspan Elite® has registered products onto the Informed-Sport programme, this really shows their commitment to producing products which are manufactured to the highest quality standards", said Paul Brown, Laboratory Manager at LGC.

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