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WHY YOU SHOULD SUBSCRIBE

Unlock the full benefits of supplements by incorporating them consistently into your routine.

 

HOW TO SET UP SUBSCRIBE & SAVE

CHANGING YOUR SUBSCRIPTION

We give you complete control to manage your subscription. You can pause or cancel at any time with no fees or charges. You can also change the frequency of your deliveries.

 

FAQs

How much do I pay?

Subscriptions are set up using a credit or debit card. Your card will be debited every time the product is dispatched..

Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.

How do I sign up for Subscribe & Save?

It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.

After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details on the ‘My Subscriptions’ page in your account area on the website too.

How easy is it to edit my subscription?

It’s easy to change the frequency of your deliveries. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and edit all of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.

Can I cancel a subscription?

Yes, you can cancel your subscription at any time by contacting our customer service team on 0800 7812345. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.

Is it possible to delay my subscription?

Absolutely. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and delay any of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.

Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.


*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.


UK
CostTarget delivery times
UK Super Saver - SubscriptionsFREE Approx. 3-4 working days  
UK Super Saver - orders over £40
FREEApprox. 3-4 working days 
UK Super Saver - orders under £40£2.45 Approx. 3-4 working days
UK Priority Service£2.95Approx. 1-2 working days
UK Courier£7.95 Next working day (for orders placed before 1pm*)
*Remote location delivery times may vary - details listed here

*Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.

Republic of Ireland


For orders to Ireland, please visit our Irish website: www.healthspanelite.ie 



Europe (EU)
CostTarget delivery times
Royal Mail – Priority Service£7.95Up to 10 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 10 working days*

Rest of WorldCostTarget delivery times
Royal Mail – Priority Service£14.95Up to 15 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 15 working days*

*All transit times are dependent on country of destination and may vary.


WHERE IS MY ORDER?

Orders are being processed and dispatched as normal.

Orders are regularly subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.co.uk or on 0800 80 30 123.

If you are calling from outside the UK please phone +44 2392 714175.

YOUR ELITE SALE UP TO 50% OFF YOUR ELITE SALE
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The risks are real: Healthspan Elite committed to safe supplementation

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Athletes who are serious about competing are just as serious about competing clean. That is why they choose – and trust – Healthspan Elite products.

A key part of our ethos is that we strive endlessly to ensure our supplements are regularly tested and competition safe. We achieve this by registering each product under the Informed Sport rigorous independent quality assurance programme, and by sending every production batch we manufacture to LGC Sport and Specialised Analytical Services.

The testing process ensures that any impurities within our products that may have inadvertently occurred during manufacturing are identified, ensuring that issues are intercepted or dealt with before the product reaches the end consumer.

Just one example of this was when we tested Iron Complex, a very popular product that supports red blood cell formation and contains copper and vitamin C to help absorption. In the course of testing a small trace of contamination was identified. This finding prevented us from releasing the product for sale, and investigations into the cause of the positive result meant an extended out-of-stock situation.

Despite the inconvenience caused, this clearly demonstrated the importance and robustness of an ongoing testing procedure, as no adverse test findings have appeared previously in the production of Iron Complex. Although the level of impurity involved was minute (<1.5 ng per tablet) and neither affected performance nor contravened WADA regulations, it fell outside the Informed Sport tolerable acceptance levels. Healthspan Elite policy dictates that any product that does not comply with these levels will be deemed unfit for consumption by athletes and will not be released for sale.

Following the investigatory work carried out in conjunction with our manufacturers we were able to pinpoint the adverse finding to a single raw material which makes up a small part of the Iron Complex formulation. These findings have qualified us to remove the ingredient from future production runs and replace it with an alternative ingredient. We are also working closely with our manufacturers (who must be approved in accordance with our Registered Product Dossier) to determine and eliminate the source of contamination.

Although this meant that Iron Complex was unavailable for several weeks, it demonstrated two things: first, that the rigorous testing Healthspan Elite had put in place worked, and second, the importance for elite, serious athletes to choose supplements from companies on the Informed Sport programme. Failing to do so can pose a real risk of receiving a positive Anti-Doping test result and the subsequent damage that can do to a hard-won career.

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