WHY YOU SHOULD SUBSCRIBE
Unlock the full benefits of supplements by incorporating them consistently into your routine.
HOW TO SET UP SUBSCRIBE & SAVE
CHANGING YOUR SUBSCRIPTION
We give you complete control to manage your subscription. You can pause or cancel at any time with no fees or charges. You can also change the frequency of your deliveries.
FAQs
How much do I pay?
Subscriptions are set up using a credit or debit card. Your card will be debited every time the product is dispatched..
Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.
When do I pay?
Payment will be taken on dispatch of your subscription. If your subscription is due on a non-working day (like a weekend or national holiday), we will bring the dispatch and payment forward so you don't run out of your product. Your following subscription will still be processed on its original date. You will be notified up to 14 days ahead of dispatch to allow you to make any necessary changes.
How do I sign up for Subscribe & Save?
It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.
After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details on the ‘My Subscriptions’ page in your account area on the website too.
How easy is it to edit my subscription?
It’s easy to change the frequency of your deliveries. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and edit all of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.
Can I cancel a subscription?
Yes, you can cancel your subscription at any time by contacting our customer service team on 0800 7812345. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.
Is it possible to delay my subscription?
Absolutely. You can manage your subscriptions on the website by logging into your account and clicking ‘My subscriptions’. Here you can view and delay any of your active subscriptions. Alternatively, phone our friendly call centre on FREEPHONE 0800 73 123 77.
Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.
*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.
UK
| Cost | Target delivery times |
|---|
| UK Super Saver - Subscriptions | FREE | Approx. 3-4 working days |
UK Super Saver - orders over £40
| FREE | Approx. 3-4 working days |
| UK Super Saver - orders under £40 | FREE | Approx. 3-4 working days |
| UK Priority Service | £2.95 | Approx. 1-2 working days |
| UK Courier | £7.95 | Next working day (for orders placed before 1pm*)
|
*Remote location delivery times may vary -
details listed here*Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.
Europe (EU)
| Cost | Target delivery times |
|---|
| Royal Mail – Priority Service | £7.95 | Up to 10 working days* |
| Royal Mail – Priority Service (Subscriptions) | £3.95 | Up to 10 working days* |
| Rest of World | Cost | Target delivery times |
|---|
| Royal Mail – Priority Service | £14.95 | Up to 15 working days* |
| Royal Mail – Priority Service (Subscriptions) | £3.95 | Up to 15 working days* |
*All transit times are dependent on country of destination and may vary.
WHERE IS MY ORDER?
Orders are being processed and dispatched as normal.
Orders are regularly subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.co.uk or on 0800 80 30 123.
If you are calling from outside the UK please phone +44 2392 714175.
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